At Monnow Eyecare Ltd we take privacy very seriously and appreciate you have trusted us with your eyecare. You can also trust us with your personal details. Monnow Eyecare Ltd Privacy Policy means that we respect any personal information that you provide us with, or that we ascertain from your eye tests, from any purchase of our products and services or any other interactions with us.
Monnow Eyecare Ltd are data controllers of your personal data for the purposes of applicable data protection legislation.
In this Privacy Policy, references to you means the person whose personal information we collect, use and process. This includes anyone who contacts us in connection with the products and services we provide or otherwise interacts with us including, for example, via our website at www.monnoweyecare.co.uk (the website) or in store.
We may collect and process information about you including:
This information will primarily be collected from you as voluntarily provided to us, but we may also collect it from other sources where it is lawful to do so, including but not limited to, the NHS or other health care providers, institutions or individuals you have authorised to provide information on your behalf (eg parents or guardians), third party service providers, government, tax or law enforcement agencies, and other third parties. Such information can also be combined with information from public sources.
Monnow Eyecare Ltd may use your personal information for the purposes of:
In order to provide you with the products and services described above, we hold copies of your personal information at:
If you do not register as a customer instore but contact us through the website (and/or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.) you will be providing us with personal information about yourself, including your email address, name and contact details. This may also include medical information, where volunteered by you.
If you are simply browsing our website we will not collect any information which will identify you by name. However, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers, which analyse navigation and use of the website.
More information on cookies use is set out in section 5 below.
Personal information will be retained by us for as long as is reasonably necessary (or as defined under applicable healthcare laws and regulations) to provide products and services, including aftercare services, and to maintain records as required to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.
When you place an order for products or services the data controller of the personal data will be Monnow Eyecare ltd.
We may from time to time disclose your personal information to third parties, including in the following circumstances:
We take reasonable steps to ensure that your personal information is adequately protected in accordance with the requirements of the UK data protection law.
We use cookies to improve the operation of our website. Further information is available in our Cookie Policy.
You can update or amend your personal information by speaking to one of our receptionists 01600715299 or by notifying This email address is being protected from spambots. You need JavaScript enabled to view it.
You have certain rights under UK data protection legislation, including the option to:
To request any of the above rights, please contact our reception staff or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
Monnow Eyecare Ltd may use your personal information to contact you in relation to our products and services.
To ensure that you continue to receive excellent healthcare, we will send you non-marketing material, such as appointment reminders and notices to remind you when your current prescription expires.
You may change your marketing preferences at any time either in reception or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or phoning reception on 01600 715299.
You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions on the respective marketing emails we send you.
We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use.
We follow the best practices recommended by the Information commissioner’s office and may every attempt to comply with the latest data protection legislation including the GDPR.
We may update this Privacy Policy from time to time. Any updates will take effect as soon as they are posted on our website.
If you have any questions about our Privacy Policy, or you would like to change any of the preferences you have selected in our practice or online, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Last updated February 2018
This website uses cookies to manage authentication, navigation, and other functions. By using our website, you agree that we can place these types of cookies on your device.
You have declined cookies. This decision can be reversed.
You have allowed cookies to be placed on your computer. This decision can be reversed.
*In addition to responding to your enquiry, we would like to keep you informed of changes to our products and services, and contact you from time to time to ask for your opinions on the services we offer. Please tick one of the boxes to let us know if you would like to receive this correspondence. You may remove your consent at any time. Full details can be found in our privacy policy using the link at the bottom of the page.
This website uses cookies to manage authentication, navigation, and other functions. By using our website, you agree that we can place these types of cookies on your device.