Monnow Eyecare Ltd are data controllers of your personal data for the purposes of applicable data protection legislation.
We may collect and process information about you including:
This information will primarily be collected from you as voluntarily provided to us, but we may also collect it from other sources where it is lawful to do so, including but not limited to, the NHS or other health care providers, institutions or individuals you have authorised to provide information on your behalf (eg parents or guardians), third party service providers, government, tax or law enforcement agencies, and other third parties. Such information can also be combined with information from public sources.
Monnow Eyecare Ltd may use your personal information for the purposes of:
In order to provide you with the products and services described above, we hold copies of your personal information at:
If you are simply browsing our website we will not collect any information which will identify you by name. However, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers, which analyse navigation and use of the website.
More information on cookies use is set out in section 5 below.
Personal information will be retained by us for as long as is reasonably necessary (or as defined under applicable healthcare laws and regulations) to provide products and services, including aftercare services, and to maintain records as required to satisfy tax and other legal or regulatory requirements, as well as to protect and defend against claims.
When you place an order for products or services the data controller of the personal data will be Monnow Eyecare ltd.
We may from time to time disclose your personal information to third parties, including in the following circumstances:
We take reasonable steps to ensure that your personal information is adequately protected in accordance with the requirements of the UK data protection law.
You have certain rights under UK data protection legislation, including the option to:
Monnow Eyecare Ltd may use your personal information to contact you in relation to our products and services.
To ensure that you continue to receive excellent healthcare, we will send you non-marketing material, such as appointment reminders and notices to remind you when your current prescription expires.
You can choose to stop receiving marketing emails from us by following the unsubscribe link and instructions on the respective marketing emails we send you.
We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use.
We follow the best practices recommended by the Information commissioner’s office and may every attempt to comply with the latest data protection legislation including the GDPR.
Last updated February 2018